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Refund Policy

At Heal Hairs, we are committed to our customer satisfaction and believe in the quality of our products. We understand that sometimes things don’t work out. Here’s how we handle refunds:

Eligibility for a Refund

  • Products must be returned within 30 days of purchase.
  • Items must be in their original condition, unopened, and unused.
  • Proof of purchase is required for all returns and refunds.

Non-Refundable Items

  • Opened or used products.
  • Sale items or purchases made with a discount code.
  • Products not purchased directly from healhairs.com (e.g., third-party retailers).

Process for Returns and Refunds

  1. Contact Us: To initiate a return, please contact our customer support team at support@healhairs.com with your order number and reason for return.
  2. Return Approval: Our team will review your request and, if approved, will provide instructions for returning your product.
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
  4. Inspection: Upon receiving your return, we will inspect the product to ensure it meets our return conditions.
  5. Refund Processing: If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note, shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at support@healhairs.com.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@healhairs.com.

Customer Satisfaction

We are here to help. If you are unsatisfied with your purchase for any reason, please reach out to our customer service team to discuss how we can make it right.